Categories
Hearing Loss

Why Choose an AudigyCertified™ Professional?

Rather, value is about how well they use their knowledge and experience in the field to create a customized solution

What does AudigyCertified mean?

Something we often bring up is the fact that we are AudigyCertified. This statement is normally followed with the question, “What does that mean?”

The highest standards

To be AudigyCertified, we had to first be nominated by one of our peers as a practice that exemplifies the highest standards of care. In other words, one of our peers had to consider us to be in the top 5% of all practices in the country in terms of customer care.

Once we were identified, Audigy Group thoroughly studied our practice. During this process, a team from AudigyGroup was on site at each of our locations to evaluate things such as:

  • How we answer the phone
  • How we schedule appointments
  • How we take a patient case history (review medical history)
  • What testing we do and how we explain the results
  • How we recommend hearing aids
  • Which hearing aid manufacturers we use
  • How we fit hearing aids
  • Our follow-up processes (how we take care of patients after the fitting)

The highest level of care

Each step in this process is vital to our success with our patients, because not only do we want our patients to get the highest level of care, we also want their experience at our practice to be enjoyable — and even a little exciting — as we re-open the doors to better hearing.

As an AudigyCertified practice, we are part of a group of the best audiologists and audiology practices in the country. We, the members of this group, constantly learn from each other because we get together multiple times each year at Audigy Group events to share ideas. We also communicate in real time through an Internet-based message board. This means that if you present an issue or have a question that we cannot answer, you can be confident that we will be able to get the answer quickly.

Creating patients for life

AudigyCertified professionals raise the standards of hearing care excellence in their area. They understand that value is not measured by price alone. Rather, value is about how well they use their knowledge and experience in the field to create a customized solution that meets your hearing expectations and that best fits your lifestyle.  AudigyCertified professionals are not just looking to sell you a hearing aid — they are looking to create a patient for life.  If you or a loved one are having problems with hearing, please contact your nearest AudigyCertified office.

 

By Kevin Amdahl, MS

Kevin completed both his undergraduate and graduate work in audiology at the University of Wisconsin-Stevens Point, finishing in 1994. Between 1994 and 2002 he worked in private practices in Lansing, MI, and Willmar, MN, eventually becoming Director of Audiology Services in a practice with six locations. In 2002, he took a position with Micro-Tech, a hearing aid manufacturer, working in the education and training department. At Micro-Tech he traveled extensively throughout the United States, training other hearing professionals on the latest hearing aid technology as well as appropriate application of that technology to some of the most difficult hearing losses he has ever seen. He was lucky enough to be a featured speaker at national conventions and have had a paper published in a nationally published hearing journal. He eventually progressed to head of the education and training department, a position he held until July of 2007, when he left the manufacturing world for private practice and Amdahl Hearing with the simple goal of doing a better job for the people struggling with hearing loss.